Ricoh was recently notified of a configuration issue related to unlisted images on the Theta360.com website and corrected it within hours. We can confirm that our immediate remediation measures are now complete. However, it is important to note that prior to remediation, unlisted images were not directly viewable. Someone would have needed the technical knowledge and the desire to locate the other components required to complete the URL providing access.
We take the security of customer information extremely seriously. In today’s rapidly evolving business environment, Ricoh continually reviews protocols and optimizes security to ensure the safety of all the information contained on theta360.com.