Support

About the “App for computer” bug
Nov. 30, 2017

Currently, the following problems occur for some models when using the “Basic app” of the “App for computer”.

[Problems]
1. When converting video, the process stops at the “Video Conversion” screen (screen showing % of progress).
2. When converting video, an error message displays while processing at the “Video Conversion” screen (screen showing % of progress).
3. Playback stutters when viewing video and still images.

We are currently investigating the cause of these problems. Please try turning on “Reduction to Full HD” for problems 1 and 2.

We would like to apologize for any inconvenience these problems may have caused. Thank you for your understanding.


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