Support

Request for firmware version upgrade for iOS 14.5 or later wireless LAN connection failure in “RICOH THETA SC2 / SC2 for Business”
May. 10, 2021

Regarding the problem that we announced the other day, we have released the firmware for countermeasures.
We will inform you as follows, so please check the following contents.

【Bug content】
On iOS 14.5 or later devices, the following models may not be able to operate RICOH THETA via wireless LAN connection frequently.
The same phenomenon may occur with smartphone apps other than “RICOH THETA for iPhone” that connect to THETA via wireless LAN.

・ Target model
RICOH THETA SC2
RICOH THETA SC2 for Business
* This problem has not occurred for other models.
[Occurrence condition]
When operating by wireless LAN connection with the target model on a terminal updated to iOS 14.5 or later

[Request for firmware update]
We will publish the firmware that has fixed the problem.
Sorry for your inconvenience, but please update the firmware of “RICOH THETA SC2 / SC2 for Business”.
If you are using a device earlier than iOS 14.5, please update the RICOH THETA firmware before updating to iOS 14.5 or later.

If you have already updated to the firmware (beta version) announced in the notice below, you do not need to update this firmware.
https://topics.theta360.com/en/support/2021-05-07/

 

[Firmware update method]
If you have updated to iOS 14.5 or later, it may take some time to update the firmware due to a problem with the wireless LAN connection between your device and RICOH THETA.
If you have a device earlier than PC / Android / iOS 14.5, please update using the following method.

・ PC
https://support.theta360.com/en/manual/sc2/content/update/update_01.html

・ Devices prior to Android / iOS 14.5
https://support.theta360.com/en/manual/sc2/content/update/update_02.html

If you do not have a device earlier than PC / Android / iOS 14.5, it may take some time to update the firmware, but please update the firmware by the following method.
・ Devices with iOS 14.5 or later
[PDF link]

We deeply apologize for the inconvenience caused to customers using “RICOH THETA SC2 / SC2 for Business”.


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