Support - トピックス(米国) https://topics.theta360.com/en Just another topics.theta360.com site Mon, 08 May 2023 03:13:25 +0000 ja hourly 1 https://wordpress.org/?v=6.4.5 [Additional info 3] About use by Twitter account – RICOH THETA Apps – https://topics.theta360.com/en/support/2023-05-08/ Mon, 08 May 2023 04:20:43 +0000 https://topics.theta360.com/en/?post_type=support&p=2466 About use by Twitter account – RICOH THETA Apps –
The following is the status of our response to the matter notified above.
 
●PC applications
Added support for Twitter’s new specification [login] and [post].
The PC application can be used without changing the current version.
 
●Smartphone applications
New Twitter specification [Post] is supported.
Please upgrade to the latest version.
– “RICOH THETA for Android” version 2.9.2
– “RICOH THETA for iOS” version 2.25.1
If it is unable to be posted, please log in again.
 
We are currently preparing to support the new Twitter specification [login] for smartphone applications.
As soon as it is implemented, we will post a new announcement in the support information.
 
We appreciate your understanding and patience.

]]> [Additional info2] About use by Twitter account – RICOH THETA Apps – https://topics.theta360.com/en/support/2023-05-02/ Tue, 02 May 2023 02:30:02 +0000 https://topics.theta360.com/en/?post_type=support&p=2465 [Additional info] About use by Twitter account – RICOH THETA Apps –
Regarding the above mentioned issue;
 
It has been available to log in and post by a Twitter account about the RICOH THETA app for PCs.
 
We sincerely apologize for any inconvenience caused.

]]> [Additional info] About use by Twitter account – RICOH THETA Apps – https://topics.theta360.com/en/support/2023-05-01/ Sun, 30 Apr 2023 23:40:15 +0000 https://topics.theta360.com/en/?post_type=support&p=2464 About use by Twitter account – RICOH THETA Apps –
Regarding the above mentioned issue, the following problems have been confirmed.
 
Cannot log in or post using a Twitter account on the RICOH THETA application for PCs.
 
We are currently investigating this issue.
There is no problem with logging in and posting on the Ricoh THETA App for smartphones.
 
We apologize for any inconvenience this may cause to customers using the apps by a Twitter account, and we appreciate your understanding.

]]> About use by Twitter account – RICOH THETA Apps – https://topics.theta360.com/en/support/2023-04-25/ Tue, 25 Apr 2023 01:00:57 +0000 https://topics.theta360.com/en/?post_type=support&p=2457 Twitter specifications are scheduled to be changed, and as a result, the following operations may no longer be available on the RICOH THETA apps.

– Login to theta360.com with a Twitter account
– Posting to Twitter from the RICOH THETA apps (smartphone, PC)
 
We plan to make a notification on the site as soon as the apps are revised to avoid any inconvenience.
 
However, at this time, the schedule for Twitter’s specification change is not clear, and there is a possibility that the apps not be ready in time for the timing of Twitter’s specification change.
 
We apologize for any inconvenience this may cause to customers using the apps by a Twitter account, and we appreciate your understanding.

]]> End of iOS 14 and iPadOS 14 support for “RICOH THETA for iPhone” https://topics.theta360.com/en/support/2023-01-31/ Tue, 31 Jan 2023 00:30:41 +0000 https://topics.theta360.com/en/?post_type=support&p=2400 iOS 14 and iPad OS 14 support for the “RICOH THETA for iPhone” app will end on March 31, 2023.

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes, these models and release of new apps.

]]> RICOH THETA m15/2013 – End of Support by Basic app for smartphone https://topics.theta360.com/en/support/2022-11-24/ Thu, 24 Nov 2022 01:00:52 +0000 https://topics.theta360.com/en/?post_type=support&p=2371 As of January 31, 2023, we would like to inform you that we will end support for the basic app for smartphones on the following models.


models
– RICOH THETA m15
– RICOH THETA 2013 model


After the support end date, we would like you to understand that we will no longer provide new applications, as well as inquiries related to malfunctions in the use of these applications.

]]> About update to “RICOH THETA for Windows ver 3.18.0” https://topics.theta360.com/en/support/2022-10-13/ Thu, 13 Oct 2022 00:30:52 +0000 https://topics.theta360.com/en/?post_type=support&p=2334 The certificate required for installation of “RICOH THETA for Windows ver 3.18.0” has been renewed.
Therefore, automatic update will not work even if you use this application with version less than 3.18.0 by connecting to the Internet.
If the application is used while connected to the Internet, it is not automatically updated and the following message appears.

We apologize for the inconvenience, but please download and install the app from here.

]]> 【Resolved】Problem – Not possible Client mode connection by “Personal Hotspot” on iOS 14/15,iPadOS 14/15 https://topics.theta360.com/en/support/2022-10-04/ Tue, 04 Oct 2022 00:31:36 +0000 https://topics.theta360.com/en/?post_type=support&p=2317 Problem – Not possible Client mode connection by “Personal Hotspot” on iOS 14/15,iPadOS 14/15

RICOH THETA firmware new version has been released, it fixes the above announced problem.
– RICOH THETA Z1 ver 2.11.1
– RICOH THETA Z1 51GB ver 2.11.1
– RICOH THETA V ver 3.81.1

We sincerely apologize for any inconvenience caused.

]]> “PC Basic app for Mac ver 3.17.0” – Not updated automatically https://topics.theta360.com/en/support/2022-07-20/ Wed, 20 Jul 2022 00:59:11 +0000 https://topics.theta360.com/en/?post_type=support&p=2279 When using “PC Basic app for Mac ver 3.17.0” with an internet connection, if you get the following message screen (1) or (2), the app version will not be updated automatically.
If this is the case, please delete the app and download and install the latest version app from here.

 

(1)Error screen appears every time the application is launched.

In this case, please click “OK” to close the screen. The app can be used normally without affecting its functionality.

 

(2)Failure to obtain the latest version information screen appears.

 

We deeply apologize for any inconvenience this may cause.

]]> End of Support for the “PC apps” on macOS 10.13, 10.14 https://topics.theta360.com/en/support/2022-03-24-2/ Thu, 24 Mar 2022 00:30:20 +0000 https://topics.theta360.com/en/?post_type=support&p=2207 We hereby notify that we will end the support for the following apps on macOS 10.13 and 10.4 on May 31, 2022.

– RICOH THETA for Mac
– RICOH THETA File transfer for Mac
– RICOH THETA Movie converter for Mac
– RICOH THETA UVC Blender for Mac

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of Support for “Smartphone apps” on Android 8 https://topics.theta360.com/en/support/2022-03-24/ Thu, 24 Mar 2022 00:29:16 +0000 https://topics.theta360.com/en/?post_type=support&p=2208 We hereby notify that we will end the support for the following apps on Android 8 on May 31, 2022.

– RICOH THETA for Android
– THETA+ for Android

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> 【Resolved】Not recognized as a camera under live streaming mode on macOS 12 https://topics.theta360.com/en/support/2022-03-15/ Mon, 14 Mar 2022 23:30:54 +0000 https://topics.theta360.com/en/?post_type=support&p=2189 Not recognized as a camera under live streaming mode on macOS 12

The bug that we informed you about above has been resolved.
Please update the macOS (Version 12.3).

]]> Problem – Not possible Client mode connection by “Personal Hotspot” on iOS 14/15,iPadOS 14/15 https://topics.theta360.com/en/support/2021-12-13-02/ Mon, 13 Dec 2021 06:01:12 +0000 https://topics.theta360.com/en/?post_type=support&p=2100 The following problems have occurred when using a RICOH THETA on iPhone and iPad.
– It isn’t possible to connect in client mode by using “Personal Hotspot” function.

<OS>
iOS 14/15
iPadOS 14/15

<model>
RICOH THETA Z1 51GB
RICOH THETA Z1
RICOH THETA V

 

We are currently investigating defects.
We sincerely apologize for any inconvenience this time.

]]> Problem – Not recognized as a camera under live streaming mode on macOS 12 https://topics.theta360.com/en/support/2021-12-13-01/ Mon, 13 Dec 2021 06:00:44 +0000 https://topics.theta360.com/en/?post_type=support&p=2099 The following problem has occurred when using a RICOH THETA on Mac.
– It isn’t recognized as a camera when connected by live streaming mode.

<OS>
macOS 12

<Model>
RICOH THETA Z1 51GB
RICOH THETA Z1
RICOH THETA V
RICOH THETA X (added March 8, 2022)

 

We are currently investigating defects.
We sincerely apologize for any inconvenience this time.

]]> End of iOS 13 and iPadOS 13 support for “RICOH THETA for iPhone” and “THETA+ for iPhone” https://topics.theta360.com/en/support/2021-10-28/ Thu, 28 Oct 2021 01:00:14 +0000 https://topics.theta360.com/en/?post_type=support&p=2067 iOS 13 and iPad OS 13 support for the “RICOH THETA for iPhone” and “THETA+ for iPhone” apps will end on December 31, 2021.

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes, these models and release of new apps.

]]> 【Resolved】Problem “THETA+ for iPhone” on iOS 15 https://topics.theta360.com/en/support/2021-10-12/ Tue, 12 Oct 2021 01:00:07 +0000 https://topics.theta360.com/en/?post_type=support&p=2072 Problem “THETA+ for iPhone” on iOS 15
THETA+ for iPhone ver 3.9.1 has been released, it fixes the above announced problem.

We sincerely apologize for any inconvenience caused.

]]> Problem “THETA+ for iPhone” on iOS 15 https://topics.theta360.com/en/support/2021-09-28/ Tue, 28 Sep 2021 08:00:50 +0000 https://topics.theta360.com/en/?post_type=support&p=2065 The following problems occur when using “THETA+ for iPhone” on iOS 15.

・It is unable to save after editing a file.

We are currently investigating defects.
We sincerely apologize for any inconvenience this time.

]]> End of Support for the “PC apps” on Windows 8.1 and Windows 7 (ESU) https://topics.theta360.com/en/support/2021-08-25-2/ Tue, 24 Aug 2021 22:28:31 +0000 https://topics.theta360.com/en/?post_type=support&p=2053 We hereby notify that we will end the support for the following apps on Windows 8.1 and Windows 7(ESU) on October 31, 2021.

– RICOH THETA for Windows
– RICOH THETA Movie Converter for Windows
– RICOH THETA UVC Blender for Windows

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of Suppport for “Smartphone apps” on Android 7 https://topics.theta360.com/en/support/2021-08-25/ Tue, 24 Aug 2021 22:25:59 +0000 https://topics.theta360.com/en/?post_type=support&p=2054 We hereby notify that we will end the support for the following apps on Android 7 on October 31, 2021.

– RICOH THETA for Android
– THETA+ for Android

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of Support for the “RICOH THETA Stitcher” on Adobe🄬 Photoshop🄬 Lightroom🄬 Classic version 9 https://topics.theta360.com/en/support/2021-08-02/ Sun, 01 Aug 2021 23:30:37 +0000 https://topics.theta360.com/en/?post_type=support&p=2042 We hereby notify that we will end the support for the following app on Adobe🄬 Photoshop🄬 Lightroom🄬 Classic version 9 on Sptember 30, 2021.

-RICOH THETA Stitcher

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new app.

]]> End of Support for the “PC apps” on Mac OS X 10.12 https://topics.theta360.com/en/support/2021-06-30/ Wed, 30 Jun 2021 00:30:17 +0000 https://topics.theta360.com/en/?post_type=support&p=2020 We hereby notify that we will end the support for the following apps on Mac OS X 10.12 on August 31, 2021.

– RICOH THETA for Mac
– RICOH THETA File transfer for Mac
– RICOH THETA Movie converter for Mac
– RICOH THETA UVC Blender for Mac

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> About upgrading firmware version of “RICOH THETA SC2 /SC2 for Business” under iOS 14.5.x https://topics.theta360.com/en/support/2021-05-14/ Fri, 14 May 2021 00:59:49 +0000 https://topics.theta360.com/en/?post_type=support&p=1987 “RICOH THETA for iPhone ver 2.15.7” has improved stability for firmware version-up under an iOS 14.5.x device.

=models=
RICOH THETA SC2
RICOH THETA SC2 for Business

Before upgrading the firmware of the above models under iOS 14.5.x, please upgrade the software version to 2.15.7.

How to update by iOS 14.5 device：here

]]> Request for firmware version upgrade for iOS 14.5 or later wireless LAN connection failure in “RICOH THETA SC2 / SC2 for Business” https://topics.theta360.com/en/support/2021-05-10/ Mon, 10 May 2021 09:00:54 +0000 https://topics.theta360.com/en/?post_type=support&p=1977 Regarding the problem that we announced the other day, we have released the firmware for countermeasures.
We will inform you as follows, so please check the following contents.

【Bug content】
On iOS 14.5 or later devices, the following models may not be able to operate RICOH THETA via wireless LAN connection frequently.
The same phenomenon may occur with smartphone apps other than “RICOH THETA for iPhone” that connect to THETA via wireless LAN.

・ Target model
RICOH THETA SC2
RICOH THETA SC2 for Business
* This problem has not occurred for other models.
[Occurrence condition]
When operating by wireless LAN connection with the target model on a terminal updated to iOS 14.5 or later

[Request for firmware update]
We will publish the firmware that has fixed the problem.
Sorry for your inconvenience, but please update the firmware of “RICOH THETA SC2 / SC2 for Business”.
If you are using a device earlier than iOS 14.5, please update the RICOH THETA firmware before updating to iOS 14.5 or later.

If you have already updated to the firmware (beta version) announced in the notice below, you do not need to update this firmware.
https://topics.theta360.com/en/support/2021-05-07/

 

[Firmware update method]
If you have updated to iOS 14.5 or later, it may take some time to update the firmware due to a problem with the wireless LAN connection between your device and RICOH THETA.
If you have a device earlier than PC / Android / iOS 14.5, please update using the following method.

・ PC
https://support.theta360.com/en/manual/sc2/content/update/update_01.html

・ Devices prior to Android / iOS 14.5
https://support.theta360.com/en/manual/sc2/content/update/update_02.html

If you do not have a device earlier than PC / Android / iOS 14.5, it may take some time to update the firmware, but please update the firmware by the following method.
・ Devices with iOS 14.5 or later
[PDF link]

We deeply apologize for the inconvenience caused to customers using “RICOH THETA SC2 / SC2 for Business”.

]]> 【Firmware (β version) release】for Problem “RICOH THETA for iPhone” on iOS14.5 https://topics.theta360.com/en/support/2021-05-07/ Fri, 07 May 2021 04:00:06 +0000 https://topics.theta360.com/en/?post_type=support&p=1973 Fixed firmware (β version) has been released about Problem “RICOH THETA for iPhone” on iOS14.5.

Models
RICOH THETA SC2
RICOH THETA SC2 for Business

 

=Information update May 10, 2021=
The firmware for both of the above models have been released officially.

RICOH THETA SC2 ver 1.61
RICOH THETA SC2 for Business ver 6.31

 

*If the firmware version can’t be upgraded by using the basic smartphone app, please use the PC basic app to upgrade it.

 

We sincerely apologize for any inconvenience caused.

]]> Problem “RICOH THETA for iPhone” on iOS14.5 https://topics.theta360.com/en/support/2021-04-28/ Wed, 28 Apr 2021 07:45:32 +0000 https://topics.theta360.com/en/?post_type=support&p=1971 Currently, the following problem occurs.

[Problem]
After updating to iOS14.5, “RICOH THETA for iPhone” can’t connect to THETA.

Models
RICOH THETA SC2
RICOH THETA SC2 for Business

Please from updating to iOS 14.5.

We are currently investigating the cause of this problem.

We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> Bug fix “RICOH THETA for Android” https://topics.theta360.com/en/support/2021-04-27/ Tue, 27 Apr 2021 09:38:03 +0000 https://topics.theta360.com/en/?post_type=support&p=1969 The following problem has occured.

[Problem]
RICOH THETA for Android (Version 2.0.0, 2.0.1, 2.0.2) cann’t connect RICOH THETA when [Mobile data traffic] is enabled.

This bug has been fixed in ver2.0.3.

We sincerely apologize for any inconvenience caused.

]]> End of Support for “RICOH THETA for iPhone” on watchOS 3.x or less https://topics.theta360.com/en/support/2021-01-31/ Sun, 31 Jan 2021 01:00:32 +0000 https://topics.theta360.com/en/?post_type=support&p=1901 We hereby notify that we will end the support for “RICOH THETA for iPhone” on watchOS 3.x or less on April 30, 2021.

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of iOS12 support for “RICOH THETA for iPhone” and “THETA+ for iPhone” https://topics.theta360.com/en/support/2020-12-28/ Mon, 28 Dec 2020 01:00:30 +0000 https://topics.theta360.com/en/?post_type=support&p=1893 iOS12 support for the “RICOH THETA for iPhone” and “THETA+ for iPhone” apps will end on March 31, 2021.

In addition, support for the following models which aren’t ready for OS version newer than iOS 12 will also end on the same day.
•iPhone 5s
•iPhone 6
•iPhone 6Plus
•iPad Air
•iPad mini2
•iPad mini3

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes, these models and release of new apps.

]]> 【Resolved】Problem about “THETA+ for Android https://topics.theta360.com/en/support/2020-11-13/ Thu, 12 Nov 2020 23:00:47 +0000 https://topics.theta360.com/en/?post_type=support&p=1871 Problem about “THETA+ for Android

THETA+ ver 3.5.7 has been released, it fixes the above announced problem.

We sincerely apologize for any inconvenience caused.

]]> Problem about “THETA+ for Android” https://topics.theta360.com/en/support/2020-11-12/ Thu, 12 Nov 2020 09:00:31 +0000 https://topics.theta360.com/en/?post_type=support&p=1870 Currently, the following problem occurs.

[Problem]
THETA+ won’t launch. (Version 3.5.3, 3.5.4, 3.5.5)

If the version is less than ver 3.5.3, please do not update.

We are currently investigating the cause of this problem.
We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> When using “RICOH THETA for iPhone” after updating to iOS 14 https://topics.theta360.com/en/support/2020-09-18/ Fri, 18 Sep 2020 08:31:49 +0000 https://topics.theta360.com/en/?post_type=support&p=1836 Due to the specification change of iOS 14 released on October 16, the following screen will be displayed when “RICOH THETA for iPhone” is run after the OS update.
Please select “Allow Access to All Photos”.

When “Select Photos…” is chosen;
1) Other than the selected file, it will not be displayed in the “Device images”.
2) Images transferred from THETA are not registered in the “RICOH THETA Album”.

If you have selected “Select a photo…”, please set it from the following again.
iOS Settings > THETA > Photos > select “All Photos”

]]> Issues in “THETA+ for iPhone” after the iOS 14 Update https://topics.theta360.com/en/support/2020-09-18-2/ Fri, 18 Sep 2020 08:29:22 +0000 https://topics.theta360.com/en/?post_type=support&p=1834 Due to the specification change of iOS 14 released on October 16, it was reported that the following problems occur when using “THETA+ for iPhone”.
・When using “Animation” function on an iOS 14 device, the animation with poor image quality is created compared to the export result on iOS 13 or earlier.
・Still images cannot be posted to “Instagram” on an iOS 14 device.

We are currently investigating defects.
We sincerely apologize for any inconvenience this time.

]]> End of Support for the “PC apps” on Windows 32 bit https://topics.theta360.com/en/support/2020-7-31/ Fri, 31 Jul 2020 00:30:26 +0000 https://topics.theta360.com/en/?post_type=support&p=1801 We hereby notify that we will end the support for “Basic app”, “Live streaming app” and “Movie converter app” on Windows 32bit on September 30, 2020.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of Support for “RICOH THETA Stitcher” – OS X 10.12 and Adobe® Photoshop® Lightroom® Classic 8 https://topics.theta360.com/en/support/2020-04-03/ Fri, 03 Apr 2020 00:30:58 +0000 https://topics.theta360.com/en/?post_type=support&p=1697 We hereby notify that we will end the support for “RICOH THETA Stitcher” on OS X 10.12 and Adobe® Photoshop® Lightroom® Classic  8 on May 31, 2020.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OS and release of new apps.

]]> 【Resolved】Problem about “Basic app” for Mac on macOS 10.15.2 https://topics.theta360.com/en/support/2020-02-03/ Mon, 03 Feb 2020 01:20:26 +0000 https://topics.theta360.com/en/?post_type=support&p=1648 Problem about “Basic app” for Mac on macOS 10.15.2

The bug that we informed you about above has been resolved.
Please update the macOS (Version 10.15.3).

]]> 【Resolved】Problem about installing “RICOH THETA Stitcher for Mac” on macOS 10.15 https://topics.theta360.com/en/support/2020-01-28/ Tue, 28 Jan 2020 00:30:06 +0000 https://topics.theta360.com/en/?post_type=support&p=1643 About Problem about installing “RICOH THETA Stitcher for Mac” on macOS 10.15

No longer required the following operation at installing .
Click the downloaded file while pressing down “control” key.
(downloaded file on and after January 28, 2020)

We sincerely apologize for any inconvenience caused.

]]> Problem about “Basic app” for mac on macOS 10.15.2 https://topics.theta360.com/en/support/2020-01-08/ Wed, 08 Jan 2020 01:00:29 +0000 https://topics.theta360.com/en/?post_type=support&p=1635 Currently, the following problem occurs.

[Problem]
[Firmware Update] , [Plug-in management] and [Developer mode] don’t work.

We are currently investigating the cause of this problem.

We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> Problem about installing “RICOH THETA Stitcher for Mac” on macOS 10.15 https://topics.theta360.com/en/support/2019-12-27/ Fri, 27 Dec 2019 06:00:59 +0000 https://topics.theta360.com/en/?post_type=support&p=1630 Currently, the following problem occurs.

[Problem]
After downloading RICOH THETA Stitcher for Mac on macOS 10.15, click the file but it cannot be installed.

[How to install]
Please click the downloaded file while pressing down “control” key.

We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> 【Resolved】 Issues Occurring in “RICOH THETA for iPhone” after the iOS13 Update https://topics.theta360.com/en/support/2019-12-20/ Fri, 20 Dec 2019 07:24:12 +0000 https://topics.theta360.com/en/?post_type=support&p=1628 Issues Occurring in “RICOH THETA for iPhone” after the iOS13 Update

The bug that we informed you about above has been resolved.

Please update the iOS (Version 13.3).

]]> Please update the firmware of your RICOH THETA SC2 https://topics.theta360.com/en/support/2019-12-19/ Thu, 19 Dec 2019 01:00:00 +0000 https://topics.theta360.com/en/?post_type=support&p=1624 With the launched RICOH THETA SC2, if the following symptoms occur, by updating the firmware may solve the problem.
・The power does not turn on
・GPS information does not record correctly.
A variety of other issues can be resolved by updating the firmware, so please try this if you notice any other problems than the above.

We apologize for any inconvenience caused with this matter and we highly appreciate for your understanding.

*How to Update your RICOH THETA
A smartphone application or PC application is needed to update the RICOH THETA firmware. Please follow the below instructions.
Updating the Camera Firmware Using a Smartphone
Updating the Camera Firmware Using a Computer

]]> Issues Occurring in “RICOH THETA for iPhone” after the iOS13 Update https://topics.theta360.com/en/support/2019-11-29-2/ Fri, 29 Nov 2019 05:42:56 +0000 https://topics.theta360.com/en/?post_type=support&p=1597 The following issue has been reported when using RICOH THETA for iPhone with the iOS 13 Update (released September 19).
・The camera and smartphone cannot connect by wireless LAN
Please update the iOS version and also the “RICOH THETA for iPhone” to the latest one(version 2.9.0).

]]> End of Android 6 Support for “RICOH THETA for Android”, “RICOH THETA m15 forAndroid” and “THETA+ for Android” https://topics.theta360.com/en/support/2019-11-29-02/ Fri, 29 Nov 2019 00:30:51 +0000 https://topics.theta360.com/en/?post_type=support&p=1572 We hereby notify that we will end the support for “RICOH THETA for Android”, “RICOH THETA m15 for Android” and “THETA+” on Android 6 on January 31, 2020.

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of iOS11 support for “RICOH THETA for iPhone” and “THETA+ for iPhone” https://topics.theta360.com/en/support/2019-11-29/ Fri, 29 Nov 2019 00:30:04 +0000 https://topics.theta360.com/en/?post_type=support&p=1552 iOS11 support for the “THETA+ for iPhone” app will end on January 31, 2020.

We recommend all iOS11 users update to the latest version of iOS as soon as possible.

]]> End of Support for the “PC apps” on Windows 7 https://topics.theta360.com/en/support/2019-10-31/ Thu, 31 Oct 2019 00:30:48 +0000 https://topics.theta360.com/en/?post_type=support&p=1475 Support for Windows 7 by Microsoft will end on January 14, 2020.
We hereby notify that we will end the support for the below PC apps under Windows 7 on January 14, 2020.

-Basic app
-Live streaming app
-File transfer app
-Movie converter app
-Stitching Plugin for Adobe® Photoshop® Lightroom® Classic CC

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OS and release of new apps.
(Except for Windows 7 with applied the Enhanced Security Update (ESU) program.)

]]> 【Resolved】About “Interval Composite Shooting” bug – RICOH THETA Z1 https://topics.theta360.com/en/support/2019-10-24/ Thu, 24 Oct 2019 00:35:19 +0000 https://topics.theta360.com/en/?post_type=support&p=1476 About “Interval Composite Shooting” bug – RICOH THETA Z1

The bug that we informed you about above has been resolved.
Please update the firmware version.

We sincerely apologize for any inconvenience caused.

]]> Regarding Counterfeits of the RICOH THETA Underwater Housing TW-1 Accessory https://topics.theta360.com/en/support/2019-10-11/ Fri, 11 Oct 2019 06:07:11 +0000 https://topics.theta360.com/en/?post_type=support&p=1515 Thank you very much for your continued support for our products.

It has come to our attention that there are counterfeit products imitating the design and form of our Underwater Housing TW-1 accessory for THETA V, THETA SC and THETA S on sale in the market under the same product name and listing as a THETA accessory.

These counterfeit products have not been verified to meet our company’s performance and safety quality standards. As such, the quality of images captured during the use of these counterfeits and their ability to prevent water from entering the underwater case may differ from the official Ricoh Underwater Housing TW-1.

We recommend the use of our official Ricoh Underwater Housing TW-1 and would like to warn customers that we will not be responsible for any malfunctions or accidents that may occur due to the use of unofficial products including these counterfeits.

[Packaging]
Right: Official Ricoh product (Packaging is white)
Left: Counterfeit product (Packaging is black)

[Logo/Color of the seal at the case opening]
Right: Official Ricoh product (Has a logo, color of the seal at the case opening is black)
Left: Counterfeit product (No logo, color of the seal at the case opening is white)

]]> End of Android 5 Support for “RICOH THETA for Android”, “RICOH THETA m15 forAndroid” and “THETA+ for Android” https://topics.theta360.com/en/support/2019-09-30/ Mon, 30 Sep 2019 00:30:46 +0000 https://topics.theta360.com/en/?post_type=support&p=1489 We hereby notify that we will end the support for “RICOH THETA for Android”, “RICOH THETA m15 for Android” and “THETA+” on Android 5 on November 30, 2019.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> 【Resolved】Notice: “THETA Lab” “thetaz1.com” access recovered https://topics.theta360.com/en/support/2019-09-26/ Thu, 26 Sep 2019 08:39:25 +0000 https://topics.theta360.com/en/?post_type=support&p=1493 From around 9:30 on Tuesday, September 24, 2019 (JST),  “THETA Lab.” “Thetaz1.com” web sites cannot be accessed, but the problem has been resolved around 16:00 on Thursday, September 26, 2019 (JST).

We apologize for any inconvenience caused and thank you for your understanding in this matter.

]]> Notice: “THETA Lab” “thetaz1.com” access failure https://topics.theta360.com/en/support/2019-09-24/ Tue, 24 Sep 2019 05:26:15 +0000 https://topics.theta360.com/en/?post_type=support&p=1491 From around 9:30 on Tuesday, September 24, 2019 (JST),  “THETA Lab.” “Thetaz1.com” web sites cannot be accessed.

We apologize for the inconvenience caused to our customers.

Currently, we are working on the recovery of the site. As soon as it is solved, we will inform you at this site. Thank you for your understanding and cooperation.

]]> End of Support for “RICOH THETA Stitcher” – OS X 10.11 and Adobe® Photoshop® Lightroom® Classic less than 8 https://topics.theta360.com/en/support/2019-07-31/ Wed, 31 Jul 2019 00:30:33 +0000 https://topics.theta360.com/en/?post_type=support&p=1462 We hereby notify that we will end the support for “RICOH THETA Stitcher” on OS X 10.11 and Adobe® Photoshop® Lightroom® Classic less than 8 on October 31, 2019.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OS and release of new apps.

]]> End of Support for the “PC apps” on OS X 10.11 https://topics.theta360.com/en/support/2019-07-09/ Tue, 09 Jul 2019 00:30:33 +0000 https://topics.theta360.com/en/?post_type=support&p=1442 We hereby notify that we will end the support for “Basic app”, “Live streaming app” ,“File transfer app” and “Movie converter app” on OS X 10.11 on September 30, 2019.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> [Further news] About “Interval Composite Shooting” bug – RICOH THETA Z1 https://topics.theta360.com/en/support/2019-07-02/ Tue, 02 Jul 2019 00:35:44 +0000 https://topics.theta360.com/en/?post_type=support&p=1441 About “Interval Composite Shooting” bug – RICOH THETA Z1

The bug notified above is not improved with firmware v1.11.1. We are continuing to investigate for this.

When using “Interval Composite Shooting”, please set the below.
Shutter speed: 4 seconds or faster than 4 seconds

We apologize for any inconvenience caused and thank you for your understanding in this matter.

]]> End of support for “RICOH THETA Type HATSUNE MIKU” application https://topics.theta360.com/en/support/2019-05-31/ Fri, 31 May 2019 04:00:51 +0000 https://topics.theta360.com/en/?post_type=support&p=1415 Support for the “RICOH THETA Type HATSUNE MIKU” app will end on Augast 31, 2019.
After the support end date, we will terminate inquiries about problems and application upgrades.
We apologize for any inconvenience this may cause you, but thank you for your understanding and cooperation.
Please see here for details.

]]> About “Interval Composite Shooting” bug – RICOH THETA Z1 https://topics.theta360.com/en/support/2019-05-13/ Mon, 13 May 2019 06:30:49 +0000 https://topics.theta360.com/en/?post_type=support&p=1392 Currently, the following problem occurs.

[Problem]
A picture can not be taken by “Interval composite” with the below setting.
Shutter speed : 5 seconds or slower than 5 seconds

Please set the following until the next version of firmare will be released.
Shutter speed: 4 seconds or faster than 4 seconds

We apologize for any inconvenience caused and thank you for your understanding in this matter.

]]> [Further news] About “RICOH THETA for iPhone ver2.4.0” and “RICOH THETA for Android ver1.22.0” bug https://topics.theta360.com/en/support/2019-03-04/ Mon, 04 Mar 2019 22:05:14 +0000 https://topics.theta360.com/en/?post_type=support&p=1321 About “RICOH THETA for iPhone ver2.4.0” and “RICOH THETA for Android ver1.22.0” bug

We released the “RICOH THETA for iPhone version 2.4.1” corresponding to cases where it is not possible to connect with RICOH THETA Type HATSUNE MIKU among the defects announced above.
Please update the application version from App Store.
If the connecting problem still occurs, restart the smartphone, connect the smartphone and the camera body via the Wi-Fi setting application of the OS, and start up the application.

We sincerely apologize for any inconvenience caused.

]]> About “RICOH THETA for iPhone ver2.4.0” and “RICOH THETA for Android ver1.22.0” bug https://topics.theta360.com/en/support/2019-03-01/ Fri, 01 Mar 2019 12:54:50 +0000 https://topics.theta360.com/en/?post_type=support&p=1320 Currently, the following problem occurs.

[Problem]
The application may not recognize the camera

If this happens, reboot the smartphone and connect the smartphone and the camera body wirelessly with the Wi-Fi setting application of the OS, then start up the application and try.

We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> About “RICOH THETA for Android” , “RICOH THETA m15 for Android” on Android 8.1 https://topics.theta360.com/en/support/2019-01-11-2/ Fri, 11 Jan 2019 06:00:18 +0000 https://topics.theta360.com/en/?post_type=support&p=670 In case of using “RICOH THETA for Android”, “RICOH THETA m15 for Android” on Android 8.1, check whether “THETA” or “THETA m15” is enabled on the OS’s “Location” setting.

“Setting (gear symbol)” – “Apps&Notifications” – “App permissions” – “Location” – Check the “THETA”,”THETA m15″ item.
If it is disabled, the app can’t connect with a camera.

]]> Notification of Interruption of Service due to System Maintenance (December 5th (Wednesday) 8:00 to 9:00) https://topics.theta360.com/en/support/2018-11-30/ Thu, 29 Nov 2018 22:35:59 +0000 https://topics.theta360.com/en/?post_type=support&p=654 System maintenance will be implemented during the following period.

Maintenance period: December 5th (Wednesday) 8:00 to 9:00 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> About “RICOH THETA for Android” , “RICOH THETA m15 for Android” on Android 9 https://topics.theta360.com/en/support/2018-11-13/ Tue, 13 Nov 2018 01:00:39 +0000 https://topics.theta360.com/en/?post_type=support&p=649 In case of using “RICOH THETA for Android”, “RICOH THETA m15 for Android” on Android 9, check whether “THETA” or “THETA m15” is enabled on the OS’s “Location” setting.

“Setting (gear symbol)” – “Apps&Notifications” – “App permissions” – “Location” – Check the “THETA”,”THETA m15″ item.
If it is disabled, the app can’t connect with a camera.

Please update the application version.
-RICOH THETA for Android : v1.21.0 or later
-RICOH THETA m15 for Android : v1.21.12 or later
These versions check whether “Location” settings are enabled.

]]> End of iOS10 support for “THETA+ for iPhone” https://topics.theta360.com/en/support/2018-11-01/ Thu, 01 Nov 2018 01:00:39 +0000 https://topics.theta360.com/en/?post_type=support&p=633 iOS10 support for the “THETA+ for iPhone” app will end on Dec 31, 2018.
We recommend all iOS10 users update to the latest version of iOS as soon as possible.

]]> End of iOS10 support for “RICOH THETA for iPhone” https://topics.theta360.com/en/support/2018-10-18/ Thu, 18 Oct 2018 01:00:32 +0000 https://topics.theta360.com/en/?post_type=support&p=629 iOS10 support for the “RICOH THETA for iPhone” app will end on Dec 31, 2018.
We recommend all iOS10 users update to the latest version of iOS as soon as possible.

]]> About the “App for computer ver3.7.0 (Windows)” bug https://topics.theta360.com/en/support/2018-10-02/ Tue, 02 Oct 2018 01:00:46 +0000 https://topics.theta360.com/en/?post_type=support&p=614 A problem with the app not carrying out automatic version upgrade has occurred in Version 3.7.0.
Please re-install the app from here.

We would like to apologize for any inconvenience these problems may have caused. Thank you for your understanding.

]]> 【Resolved】About “RICOH THETA V” , HDR rendering shooting with firmware ver2.20.1 bug https://topics.theta360.com/en/support/2018-06-04-2/ Mon, 04 Jun 2018 01:00:02 +0000 https://topics.theta360.com/en/2018/06/04/2018-06-04-2/ About “RICOH THETA V” , HDR rendering shooting with firmware ver2.20.1 bug

The bug that we informed you about above has been resolved.

Please update the firmware version.

We sincerely apologize for any inconvenience caused.

]]> 【Resolved】About “RICOH THETA S for iPhone” bug https://topics.theta360.com/en/support/2018-06-04-1/ Mon, 04 Jun 2018 01:00:01 +0000 https://topics.theta360.com/en/2018/06/04/2018-06-04-1/ About “RICOH THETA S for iPhone” bug

We released ” RICOH THETA for iPhone version 2.0.0″ corresponding to the problem announced above.
Please update the application version from App Store.

We sincerely apologize for any inconvenience caused.

]]> “RICOH THETAm15 for iPhone” Cautions for when saving images to Camera Roll https://topics.theta360.com/en/support/2018-05-31/ Thu, 31 May 2018 01:00:00 +0000 https://topics.theta360.com/en/2018/05/31/2018-05-31/ When the app is deleted, all images in the “App” album are also deleted.

Images can be backed up to “Camera Roll” (photo app of the smartphone) but selecting a large volume of files at one time and saving them may cause it to fail.
In such a case, either select a small volume of files each time or continue to use this app without deleting it.

]]> About “RICOH THETA V” , HDR rendering shooting with firmware ver2.20.1 bug https://topics.theta360.com/en/support/2018-05-18/ Fri, 18 May 2018 03:00:00 +0000 https://topics.theta360.com/en/2018/05/18/2018-05-18/ Currently, the following problem occurs.

[Problem]
Using HDR rendering shooting makes the camera or smartphone app not work.

We are currently investigating the cause of this problem.

Please take care not to use HDR rendering shooting until next version release.
When the camera doesn’t work, refer to here.

We apologize for any inconvenience caused and thank you for your understanding in this matter.

]]> Notification of Interruption of Service due to System Maintenance (May 10th (Thursday) 7:30 to 8:00) https://topics.theta360.com/en/support/2018-05-01/ Tue, 01 May 2018 07:00:00 +0000 https://topics.theta360.com/en/2018/05/01/2018-05-01/ System maintenance will be implemented during the following period.

Maintenance period: May 10th (Thursday) 7:30 to 8:00 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> About “RICOH THETA S for iPhone” bug https://topics.theta360.com/en/support/2018-04-16/ Mon, 16 Apr 2018 02:45:00 +0000 https://topics.theta360.com/en/2018/04/16/2018-04-16/ Currently, the following problem occurs.

[Problem]
It isn’t possible to transfer a 4K video file which is recorded with RICOH THETA V to iPad 6th(2018).

We are currently investigating the cause of this problem.

We would like to apologize for any inconvenience these problems may have caused.
Thank you for your understanding.

]]> 【Resolved】Issue Occurring in “MAC address” https://topics.theta360.com/en/support/2018-03-13/ Tue, 13 Mar 2018 01:00:00 +0000 https://topics.theta360.com/en/2018/03/13/2018-03-13/ Issue Occurring in “MAC address”

The bug that we informed you about above has been resolved.

A variety of other issues can be resolved by updating the firmware, so please try this if you notice any other problems than the above.

We sincerely apologize for any inconvenience caused.

]]> Issue Occurring in “MAC address” https://topics.theta360.com/en/support/2018-03-01-3/ Thu, 01 Mar 2018 09:00:03 +0000 https://topics.theta360.com/en/2018/03/01/2018-03-01-3/ The following issue have been reported using “MAC address”
<Issue>
・When using the basic smartphone app, the MAC address of RICOH THETA V is displayed as “02:00:00:00:00:00”

This problem is planned to be solved with the firmware update.
We apologize for any inconvenience caused and thank you for your understanding with this matter.

]]> About disabling TLS1.0 and support ending for versions prior to Android 5.0 https://topics.theta360.com/en/support/2018-03-01-2/ Thu, 01 Mar 2018 01:00:02 +0000 https://topics.theta360.com/en/2018/03/01/2018-03-01-2/ We would like to inform you that communication encryption using TLS1.0 will be disabled as of May 31, 2018 at theta360.com.
Accompanying this, Android 4.4 support will also end for “RICOH THETA S for Android”, “RICOH THETA for Android”, “THETA+ for Android” and “THETA+ Video for Android”.

]]> End of Support for the “PC apps” on OS X 10.10 https://topics.theta360.com/en/support/2018-03-01-1/ Thu, 01 Mar 2018 01:00:01 +0000 https://topics.theta360.com/en/2018/03/01/2018-03-01-1/ We hereby notify that we will end the support for “Basic app”, “File transfer app”, “Movie converter app” and “Live streaming app” on OS X 10.10 on May 31, 2018.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> About the “App for computer” bug (Additional information) https://topics.theta360.com/en/support/2017-12-12/ Tue, 12 Dec 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/12/12/2017-12-12/ This is an additional notice about the “App for computer” bug published on November 30.

[Problems]
1. When converting video, the process stops at the “Video Conversion” screen (screen showing % of progress).
2. When converting video, an error message displays while processing at the “Video Conversion” screen (screen showing % of progress).
3. Playback stutters when viewing video and still images.

About problems 1 and 2
・It was discovered that 4K video conversion was not possible due to operating system specifications in Windows 7 and Windows 8.1.
If the following message displays while converting 4K video, set “Reduction to Full HD” to “ON” and perform the conversion again.
The message:
“Unable to convert high resolution video due to insufficient computer graphic function. Please reduce to Full HD and convert”

About problem 3
・It was discovered that this problem occurs very frequently in an environment with an OpenGL version prior to 4.1.
Updating the driver for the display adapter may resolve this problem so please try this.

We would like to apologize for any inconvenience these problems may have caused. Thank you for your understanding.

]]> Issue Occurring in “360°spatial audio” https://topics.theta360.com/en/support/2017-12-08/ Fri, 08 Dec 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/12/08/2017-12-08/ The following issue have been reported using “360°spatial audio”

<Issues>
– The effect of 360°spatial audio weakens when using 3D microphone, TA-1
– When the 360°4K video using a movie converted app, “RICOH THETA Movie Converter”, for YouTube, is posted,
the effect of 360°spatial audio might become weak in some cases.

The problem is to be solved with the firmware and application update which is scheduled at the end of December.

We apologize for any inconvenience caused and thank you for your understanding with this matter.

]]> About the “App for computer” bug https://topics.theta360.com/en/support/2017-11-30/ Thu, 30 Nov 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/11/30/2017-11-30/ Currently, the following problems occur for some models when using the “Basic app” of the “App for computer”.

[Problems]
1. When converting video, the process stops at the “Video Conversion” screen (screen showing % of progress).
2. When converting video, an error message displays while processing at the “Video Conversion” screen (screen showing % of progress).
3. Playback stutters when viewing video and still images.

We are currently investigating the cause of these problems. Please try turning on “Reduction to Full HD” for problems 1 and 2.

We would like to apologize for any inconvenience these problems may have caused. Thank you for your understanding.

]]> End of support for “RICOH THETA S for iPhone”,”RICOH THETA for iPhone”, “THETA+ for iPhone” and “THETA+ Video for iPhone” for iOS9 https://topics.theta360.com/en/support/2017-09-29/ Fri, 29 Sep 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/09/29/2017-09-29/ Support will end on November 30th, 2017 for the “RICOH THETA S for iPhone”, “RICOH THETA for iPhone”, “THETA+ for iPhone” and “THETA+ Video for iPhone” for iOS9.

]]> Please update the firmware of your RICOH THETA V https://topics.theta360.com/en/support/2017-09-15/ Fri, 15 Sep 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/09/15/2017-09-15/ If any of the following symptoms occur on the RICOH THETA V that has gone on sale today, updating the firmware may solve the problem.

  • Cannot connect to the RICOH THETA V and the smartphone app RICOH THETA S.
  • A video file was transferred from the camera to a computer, but it cannot be played back on the PC application.
  • After transferring a video file from the camera to smartphone, and then a computer, it cannot be played back on the PC application.
  • Cannot connect to a miracast-compatible wireless receiver.
  • GPS information is not recorded in images captured by pressing the shutter button on the camera.

A variety of other issues can be resolved by updating the firmware, so please try this if you notice any other problems than the above.

We apologize for any inconvenience caused with this matter and we highly appreciate for your understanding.

*How to Update your RICOH THETA
 You need to install Computer application(version3.1.0) in order to update your RICOH THETA. Please download it from the link below.
RICOH THETA for Windows(R) 
RICOH THETA for Mac

For details on how to update using Computer application, see 
“Updating the Camera Firmware from the Computer Application” in the User Guide .

]]> End of support for “RICOH THETA for iPhone”, “RICOH THETA+ for iPhone” and “RICOH THETA+ Video for iPhone” for iPhone 5/iPhone 5c and 6th generation iPod Touch https://topics.theta360.com/en/support/2017-07-13-2/ Thu, 13 Jul 2017 01:02:00 +0000 https://topics.theta360.com/en/2017/07/13/2017-07-13-2/ Support will end on August 30th, 2017 for the “RICOH THETA for iPhone”, “RICOH THETA+ for iPhone” and “RICOH THETA+ Video for iPhone” for iPhone5/iPhone 5c, iPad4 and 6th generation iPod Touch.

]]> End of support for “RICOH THETA S for iPhone” for iPhone 5/iPhone 5c, iPad 4 and 6th generation iPod Touch https://topics.theta360.com/en/support/2017-07-13-1/ Thu, 13 Jul 2017 01:01:00 +0000 https://topics.theta360.com/en/2017/07/13/2017-07-13-1/ Support will end on August 30th, 2017 for the “RICOH THETA S for iPhone” for iPhone 5/iPhone 5c, iPad 4 and 6th generation iPod Touch.

]]> End of Support for the “RICOH THETA S for Android” and “RICOH THETA for Android” on Android4.3 or less https://topics.theta360.com/en/support/2017-05-08/ Mon, 08 May 2017 07:00:00 +0000 https://topics.theta360.com/en/2017/05/08/2017-05-08/ We hereby notify that we will end the support for “RICOH THETA S for Android” and “RICOH THETA for Android” on Android4.1, 4.2 and 4.3 on June 30, 2017.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> Notification of Error in installing “RICOH THETA for Windows®/Mac” version 2.3.4 https://topics.theta360.com/en/support/2017-05-02-1/ Tue, 02 May 2017 09:00:00 +0000 https://topics.theta360.com/en/2017/05/02/2017-05-02-1/ “RICOH THETA for Windows®/Mac” version 2.3.4, released on April 27, cannot be installed since May 2. We have replaced version 2.3.4 with version 2.3.3 on the download site.

If you have been installed version 2.3.4 successfully, you can use it without problem.

We apologize for any inconvenience caused and thank you for your understanding in this matter.

]]> 【Resolved】 Issues Occurring in “RICOH THETA for Windows” after the Adobe AIR 24 Update https://topics.theta360.com/en/support/2017-03-17/ Fri, 17 Mar 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/03/17/2017-03-17/ Issues Occurring in “RICOH THETA for Windows” after the Adobe AIR 24 Update

The bug that we informed you about above has been resolved.

Please update the Adobe AIR (Version 25.0) from Adobe AIR site.
We sincerely apologize for any inconvenience caused.

]]> Notification of Interruption of Service due to System Maintenance (March 27th (Monday) 8:00 to 8:30) https://topics.theta360.com/en/support/2017-03-10/ Fri, 10 Mar 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/03/10/2017-03-10/ System maintenance will be implemented during the following period.

Maintenance period: March 27th (Monday) 8:00 to 8:30 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> End of Support for the “PC app” and “Live streaming app” on OS X 10.9 https://topics.theta360.com/en/support/2017-02-28/ Tue, 28 Feb 2017 01:00:00 +0000 https://topics.theta360.com/en/2017/02/28/2017-02-28/ We hereby notify that we will end the support for “PC app” and “Live streaming app” on OS X 10.9 on May 31, 2017. 

After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> 【Resolved】Issues Occurring in”THETA+ for iPhone”version 1.4.0 https://topics.theta360.com/en/support/2017-02-14/ Tue, 14 Feb 2017 08:00:00 +0000 https://topics.theta360.com/en/2017/02/14/2017-02-14/ Issues Occurring in”THETA+ for iPhone”version 1.4.0

We released “THETA + for iPhone version 1.4.1” corresponding to the problem announced above.
Please update the application version from App Store.
We sincerely apologize for any inconvenience caused.

]]> Issues Occurring in”THETA+ for iPhone”version 1.4.0 https://topics.theta360.com/en/support/2017-02-10/ Fri, 10 Feb 2017 08:00:00 +0000 https://topics.theta360.com/en/2017/02/10/2017-02-10/ The following issues have been reported when using”THETA+ for iPhone” version 1.4.0 (released February 9).
-The size of resolution displayed when saving cropped images to camera roll is low compared to the previous version.
-The resolution of cropped image gets low when saving to camera roll compared to the previous version.
-The file size gets large and its meta data is written incorrectly when saving 360°and cropped images to camera roll compared to the previous version.

Now we are fixing these bugs.
We apologize for any inconvenience caused with this matter and we highly appreciate for your understanding.

]]> Issues Occurring in “RICOH THETA for Windows” after the Adobe AIR 24 Update https://topics.theta360.com/en/support/2016-12-19/ Mon, 19 Dec 2016 08:00:00 +0000 https://topics.theta360.com/en/2016/12/19/2016-12-19/ The following issue has been reported when using RICOH THETA for Windows with Adobe AIR Version 24 (released December 13).

  • Still image and video cannot be viewed.

Please avoid updating Adobe AIR to Version 24 until the cause of this issue has been determined.

■If you have updated to Adobe AIR 24 and RICOH THETA for Windows will not work properly,
follow the steps below to uninstall Adobe AIR and reinstall the previous version.

(1) Uninstall Adobe AIR
Open Program from Control Panel. Search “Adobe AIR”in the list, right click and select “Uninstall”

(2) Reinstall the old version

Open below page.
https://helpx.adobe.com/air/kb/archived-air-sdk-version.html
Download the installer from “Adobe AIR 23.0.0257 Windows (10MB)” and install.

If this method does not resolve the issue, please contact us.
We apologize for any inconvenience caused with this matter and we highly appreciate for your understanding.

]]> End of Support for the “RICOH THETA S for iPhone”, “RICOH THETA for iPhone”, “THETA+ for iPhone” and ” THETA+ Video for iPhone” on iOS8 https://topics.theta360.com/en/support/2016-12-09/ Fri, 09 Dec 2016 01:00:00 +0000 https://topics.theta360.com/en/2016/12/09/2016-12-09/ We hereby notify that we will end the support for “RICOH THETA S for iPhone”, “RICOH THETA for iPhone”, “THETA+ for iPhone” and ” THETA+ Video for iPhone” on iOS8 on January 31, 2017. 
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> Notification of Interruption of Service due to System Maintenance (November 2nd (Wendnsday) 13:00 to 13:30) https://topics.theta360.com/en/support/2016-10-28/ Fri, 28 Oct 2016 01:00:00 +0000 https://topics.theta360.com/en/2016/10/28/2016-10-28/ System maintenance will be implemented during the following period.

Maintenance period: November 2nd (Wendnsday) 13:00 to 13:30 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> Issues Occurring in “RICOH THETA for Mac” after the macOS Sierra(10.12) Update https://topics.theta360.com/en/support/2016-09-21/ Wed, 21 Sep 2016 08:00:00 +0000 https://topics.theta360.com/en/2016/09/21/2016-09-21/ The following issues have been reported when using RICOH THETA for Mac in macOS Sierra(10.12) (released September 21).

・Will not start

Please avoid updating macOS Sierra(10.12) until the cause of these issues has been determined.

We apologize for any inconvenience, and thank you for your understanding in this matter.

]]> Notification of Interruption of Service due to System Maintenance (July 26nd (Tuesday) 07:00 to 07:30) https://topics.theta360.com/en/support/2016-07-14-2/ Thu, 14 Jul 2016 08:00:00 +0000 https://topics.theta360.com/en/2016/07/14/2016-07-14-2/ System maintenance will be implemented during the following period.

Maintenance period: July 26nd (Tuesday) 07:00 to 07:30 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> End of Support for the “RICOH THETA S for Android” and “RICOH THETA for Android” on Android4.0 https://topics.theta360.com/en/support/2016-06-09-1/ Thu, 09 Jun 2016 01:00:01 +0000 https://topics.theta360.com/en/2016/06/09/2016-06-09-1/ We hereby notify that we will end the support for “RICOH THETA S for Android” and “RICOH THETA for Android” on Android4.0 on July 27, 2016.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> End of Support for the “PC app” and “Live streaming app” on Windows 8 and Mac OS X 10.7 and 10.8 https://topics.theta360.com/en/support/2016-05-10/ Tue, 10 May 2016 01:00:00 +0000 https://topics.theta360.com/en/2016/05/10/2016-05-10/ We hereby notify that we will end the support for “PC app” and “Live streaming app” on Windows 8 and Mac OS X 10.7 and 10.8 on July 31, 2016.
After the date that support ends, we would like you to understand that we will no longer respond to questions about bugs on the applicable OSes and release of new apps.

]]> “RICOH THETA for Mac” Version Update Information https://topics.theta360.com/en/support/2015-12-25/ Fri, 25 Dec 2015 08:00:00 +0000 https://topics.theta360.com/en/2015/12/25/2015-12-25/ Update ver.2.0.1 of the computer version app “RICOH THETA for Mac” that provides bug fixes is now available.

We are deeply sorry for any inconvenience caused.

]]> Issues Occurring in “RICOH THETA for Mac” after the Adobe AIR 20.0 Update https://topics.theta360.com/en/support/2015-12-17/ Fri, 18 Dec 2015 11:00:00 +0000 https://topics.theta360.com/en/2015/12/18/2015-12-17/ The following issues have been reported when using RICOH THETA for Mac in Adobe AIR Version 20 (released December 9).

Mac
・Will not start
・Starts, but only a blank white window is displayed

Please avoid updating Adobe AIR to Version 20 until the cause of these issues has been determined.

■If you have updated to Adobe AIR 20 and RICOH&nbsp;THETA for Mac will not start properly

Follow the steps below to uninstall Adobe AIR and reinstall the previous version.

(1) Uninstall Adobe AIR

　Navigate to Applications > Utilities and double click “Adobe AIR Uninstaller”.

(2) Reinstall the old version
Open this page.
https://helpx.adobe.com/air/kb/archived-air-sdk-version.html

Select, download and install the previous installer from “Adobe AIR 19 runtime downloads”. Make sure to select the correct version for your OS.

[Mac]
Adobe AIR 19.0.0.241 Mac (24.7 MB)

If this does not resolve the issue, please contact us.

We apologize for any inconvenience, and thank you for your understanding in this matter.

]]> End of support for “RICOH THETA for iPhone” for iPhone4s and 5th generation iPod Touch https://topics.theta360.com/en/support/2015-11-17-2/ Tue, 17 Nov 2015 01:00:00 +0000 https://topics.theta360.com/en/2015/11/17/2015-11-17-2/ Support will end on January 31st, 2016 for the “RICOH THETA for iPhone” for iPhone4s and 5th generation iPod Touch

]]> End of iOS7 support for “RICOH THETA for iPhone” https://topics.theta360.com/en/support/2015-11-02/ Mon, 02 Nov 2015 01:00:00 +0000 https://topics.theta360.com/en/2015/11/02/2015-11-02/ iOS7 support for the “RICOH THETA for iPhone” app will end on Jan 31, 2016.

We recommend all iOS7 users update to the latest version of iOS as soon as possible.

]]> Notice of change to terms of use https://topics.theta360.com/en/support/2015-10-28/ Wed, 28 Oct 2015 01:00:00 +0000 https://topics.theta360.com/en/2015/10/28/2015-10-28/ Thank you for using RICOH THETA.

The theta360.com terms of use will change on January 28, 2016.
We ask for the understanding of service users regarding this change.

[Main changes]
The following text was added to “Use of this Service Article 4.”
“This Service can be used for personal purposes only. Use for commercial purposes, use for advertising, posting, provision of information, etc. for commercial business, and other uses that this Company judges to be commercial purposes are not permitted.”

See here for the changed terms of use.

]]> Notification of Interruption of Service due to System Maintenance (October 29th (Thursday) 06:00 to 06:30) https://topics.theta360.com/en/support/2015-10-26/ Mon, 26 Oct 2015 01:00:00 +0000 https://topics.theta360.com/en/2015/10/26/2015-10-26/ System maintenance will be implemented during the following period.

Maintenance period: October 29th (Thursday) 06:00 to 06:30 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> Changes to Facebook Login Specifications https://topics.theta360.com/en/support/2015-04-06/ Mon, 06 Apr 2015 06:00:00 +0000 https://topics.theta360.com/en/2015/04/06/2015-04-06/ Due to changes made to Facebook Login specifications, users who are using versions of RICOH THETA for iPhone older than 1.11.0 will not be able to log in to RICOH THETA after April 30.

Please update your app to RICOH THETA for iPhone 1.12.0 or later which supports the changed specifications.

 We apologize for any inconvenience caused.

]]> Notification of Interruption of Service due to System Maintenance (October 24nd (Friday) 04:45 to 05:15) https://topics.theta360.com/en/support/2014-10-20/ Mon, 20 Oct 2014 06:00:00 +0000 https://topics.theta360.com/en/2014/10/20/2014-10-20/ System maintenance will be implemented during the following period.

Maintenance period: October 24nd (Friday) 04:45 to 05:15 (Japan time)

Users will not be able to upload or view images on theta360.com or share images using SNS during this maintenance period.
We apologize for any inconvenience caused by this maintenance work.

]]> End of Mac OS X 10.6 support for “RICOH THETA for Mac” https://topics.theta360.com/en/support/2014-04-24-2/ Thu, 24 Apr 2014 01:00:00 +0000 https://topics.theta360.com/en/2014/04/24/2014-04-24-2/ Mac OS X 10.6 support for “RICOH THETA for Mac” will end on May 31, 2014.

Please be aware that advice on problems relating to this operating system and new apps for this operating system will no longer be provided.

]]> End of iOS6 support for “RICOH THETA for iPhone” https://topics.theta360.com/en/support/2014-02-17/ Mon, 17 Feb 2014 01:00:00 +0000 https://topics.theta360.com/en/2014/02/17/2014-02-17/ iOS6 support for the “RICOH THETA for iPhone” app will end on April 30, 2014.

We recommend all iOS6 users update to the latest version of iOS as soon as possible.

]]> [Bug Fix] “RICOH THETA for Windows(R)/Mac” Version Update Information https://topics.theta360.com/en/support/2014-01-31/ Thu, 06 Feb 2014 01:00:00 +0000 https://topics.theta360.com/en/2014/02/06/2014-01-31/ Update ver.1.5.1 of the computer version app “RICOH THETA for Windows(R)/Mac” that provides bug fixes is now available.

Contents of the version update are as follows.

  • The bug that caused the software to freeze in the “Decompressing file” state when reading spherical images because a file that does not have an extension exists in the same folder has been fixed

Please install the update by clicking “RICOH THETA for Windows(R)/Mac” > “Help” > “Checking newest version”.

We are deeply sorry for any inconvenience caused.

]]>